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Rules and Regulations

Globalrunners agreement with you as our customer

Insurances

Your have to be fully insured in case of disease or accident, which occur before or during the tour. The insurance shall also cover possible transport home and cover costs and give compensation if activities are cancelled during the tour due to force majeure. To be fully covered by the mentioned type of insurance is a very important prerequisite for particiapation in the tour!

Travelguarantee by the Swedish Government according to Swedish Law
When you buy a trip from us, the Swedish consumer legislation applies, including the Package Deal and the Travel Guarantee Act. Everyone who arranges tours must provide the so called travel guarantee, regardless of whether they are a company, an association, an individual or something else. This means that if a company goes bankrupt, compensation for payments will be reimbursed to the customer from the travel guarantee. In case of disputes, clear rules apply to you as a consumer. The general travel conditions govern, together with the information provided by Globalrunners, the agreement between the traveler and the organizer. The agreement also includes specific information that the traveler received regarding changes or additions to the above documents. In cases where the general and special conditions are contradictory, the special conditions apply. Following are the additional travel terms for travel with Globalrunners.

General Terms and Conditions

Booking of a trip
1. Booking is made via the website. It is important that you enter the same data as in the passport.
2. You will receive a booking confirmation and an invoice of the registration fee. The registration fee will be paid within 14 days.
3. Final payment shall be paid to Globalrunners 60 days prior to departure. We will issue and send you an invoice by e-mail well in time before expiry date.
4. The week before departure, you will receive your flight ticket and contact addresses and telephone numbers of the hotels we stay at.

Payment
You pay at two occasions. In order for your application to be valid, the registration fee will be paid as soon as you have booked your trip, but no later than 14 days after the notification. Final payment must be made 60 days before departure. Invoice must be mailed in due time before expiry date. Should a reservation be made later than 60 days before departure, the full price of the trip will be paid.

Cancellation
Cancellation insurance is not included in the price of the trip. We recommend that you to check that you have an insurance for cancellation of tours that you buy. Check what your ordinary insurance covers. Often there is the possibility to buy a supplementi to your ordinary insurance with an extended travel protection that includes cancellation insurance. Check carefully the terms. A cancellation guarantee provides the possibility to cancel the trip in case of illness and get money back from the insurance company. You can also buy a separate cancellation insurance at a Travel Insurance Company.

Cancellation of a tour
In case you have to cancel the tour, the following conditions apply if there are no other dates indicated on the page for booking of the tour. 

• Cancellation earlier than 60 days before date of travel: The registration fee is forfeit.

• Cancellation 60-31 days before the start of the trip: The traveler pays 50% of the travel price.

• Cancellation less than 31 days before the start of the trip: The traveler pays 100% of the travel price.

Cancellations must be made to info@globalrunners.se

For tailor made travel, special cancellation rules apply. These are communicated upon booking.

In case of cancellation, it is not permitted to retain, transfer or sell your startnumber/start, nor your airline ticket or place on the trip. A customer who violates this rule will be billed the amount of what Globalrunners loose in order not to be able to give the place to a replacement that takes over the place and the startnumber on the trip and in the race, which would mean the full fare.

Change of address
The traveler shall keep Globalrunners informed of any changed contact details, so that changed departure times and such may be notified. It concerns postal address, name, passport, email address and mobile phone number.

Minimum amount of participants
We rarely cancel trips. If we nevertheless have to cancel a trip, the traveler will be offered to complete the trip with a surcharge, choose another trip or cancel the trip and get all the money back, including the registration fee. If the trip is cancelled, this will be notified to all participants no later than 30 days before departure.

Passport and visa
Passports are required on all our trips. It is your own responsibility to check what regulations apply for your own nationality to the country or countries that you will visit and pass during your tour. It is also your own responsibility to check whether you need a visa to enter the country/countries to be visited and apply for this. 

If the traveler has a broken or invalid passport, no passport or visa on departure, no refund can be made. If you do not have a passport and a visa for the trip you will not be refunded. 

Complaint
Damage claims or claims for price reductions must be made in writing to Globalrunners no later than two months after the return.

Travel documents
If the passenger is missing a passport, visa or airline ticket on departure, no refund can be made.

Luggage
Damage or loss of baggage must be reported promptly and personally to the airline representative at the airport by yourself. You will then receive a copy of the loss registration, a so-called PIR report. If something happens to your luggage, you will be reinbursed by the airline according the the airline's rules and regulations. Please note that airline compensation for lost or damaged luggage is limited. We ask you to read the information on the respective airline's websites regarding compensation. Some information is also available on the back of the boarding card. In general, the airline can replace you for only the necessary expenses. If you have a special travel insurance, it often also applies to damaged and lost luggage. Consult your insurance company.

What is included in the price of the trip
What is included in each trip is described on our website. In general, the following are included:  transports mentioned in the itinerary, part in shared double room all nights, breakfast, registration for a race, bicycle rental and / or horse and similar activities described in the program and information material.

Change of the price of the trip
We reserve the right to correct the price of the trip in case of major changes in the travel costs. Changes include changes in transportation costs and exchange rates. A change of price will always be notified to the traveler as soon as possible, but no later than 30 days before departure.

Change of terms and conditions of travel
It can be difficult to ensure that the itinerary is followed to one hundred percent. This applies in particular to low-income countries. The itinerary is therefore always preliminary. This condition must be accepted by the traveler. Globalrunners reserves the right to make changes to the terms and conditions of the tour. Changes in the itinerary can be made for many reasons. These may include weather conditions, the influence of local authorities, licenses, etc. It happens that airlines change their flight schedules. We may also have to change the specified hotel or transport for different reasons. If applicable, our ambition is to find an equivalent replacement.

If the traveler chooses not to use the specified hotels and transports, or leaves the group during the trip, no refund can be made. Furthermore, the organizer denies financial responsibility for events that can be classified as force majeur.

Globalrunners follows the development on all destinations. The trips are not static. Therefore, we are always prepared to change the trips to make them even better. It is not easy to meet a foreign culture with its traditions and laws. We visit different cultures with the ambition to raise understanding and broaden the knowledge between people. In order to show respect and be respected, it is necessary for the traveler to adapt to the local culture. We are primarily guests and not tourists and behave as such.

Globalrunners arranges tours even if an event is changed or cancelled.

Lost bibs and damages to hotels
In case a customer does not return his/her bib in a race that is required by the organizer, the traveller will have to pay the amount cash for the lost bib that the organizer demands before departure from the destination. In case a traveller cause any damage to a hotel or loose the key to the room and/or hotel, the customer will be held financially responsible and will have to pay cash for the damage or lost key before leaving the destination.